Except for special orders and personalized items, any
item can be returned for any reason within 30 days of
delivery for a refund subject to the terms and
conditions of our Return Policy below. We strive
to be honest and fair and invite you to compare our
Return Policy with others you may find on the Internet.
At Dog-Car-Seats.com, when you return an item we shipped
to you for free, we do not deduct outgoing
shipping costs from your credit. It's our way of
standing behind our products and because this is a cost
is often imposed by other web sites, it is a potential a
benefit to you. We do subtract a
restocking fee of 20% of the purchase price on all items
accepted and returned to inventory. This helps to
offset the expense of inspection, processing and fees
imposed by suppliers.
Policy and Procedure
Contact us by telephone or email prior to your
return and and we will provide you with a Return
Authorization Number and a return shipping address
(some items may return direct to the manufacturer).
It's always a good idea to insure the return for its
full value against loss or damage - this is usually not
Include your name, address, phone and Return
Authorization Number with your return. Once
it is underway, please email the Tracking Number to: Service@Shop-Carolina.com
This helps us to keep an eye on things and to properly
credit your return.
To qualify for a refund, returned items must be received
in original, re-usable packaging and be in original, new
and re-stockable condition (that includes no pet
hair, paw prints, etc). Once your return is
received, inspected and accepted, we will let you know
and duly credit the card used to make your purchase less
applicable restocking charges.
Special and custom orders do not qualify for refunds.
Items not returned in original, new and re-stockable
condition do not qualify for a refund. Items
returned without a Return Authorization also do
not qualify for a refund. Items returned that do
not qualify for a refund will be held for up to 10 days
pending your instructions to donate the item to a thrift
charity, destroy or return-to-you (at your expense).
Exchanges can be made under our Return
Procedure. You can order the new item you wish
through our website and we will provide credit for your
old item once it has been returned and accepted.
Or, you can return your old item for credit first and
then order your new item. A restocking fee of 20%
will be withheld on all items returned and accepted for
Defective and Incorrect Items
you receive a damaged, defective or incorrect
item, we will work to correct your order. We may
be able to provide necessary pieces and parts to correct
an order or we may arrange for items to be picked up by
the shipper, provide you with instructions for the
pickup and provide delivery of proper items at no
additional cost to you.
you receive a damaged, defective or incorrect item and
you decide you do not want us to correct your order and
you no longer wish to keep your order, you may return
the item under our Return Policy and
Procedure. Once inspection determines that the
item was damaged, defective or incorrect - restocking
fees will not be withheld from your credit.
Deliveries and Incorrect Addresses
Please check the delivery address of your
order carefully. If delivery cannot be completed
or if delivery of a purchased item is refused, credit
will be limited to 80% of the purchase price.